Page 14 - HUMAN RESOURSE MANAGEMENT IN HOSPITALITY INDUSTRY

Customer satisfaction is influenced by the hotel's
food and beverage quality, accommodations, and

other amenities by the staff's support, courtesy,
and personal attributes. As a result, it is the
interaction of both skills and attitudes of the
workers that help meet customers' demands

satisfactorily.

1.Allocate the right person in the right place
HRM department's role in ensuring that the

proper people are assigned to the right duties
where they shine and focus on developing the
abilities to existing employees. The
development of proactive employees who can

make the proper decisions and meet the
customer's expectations on time is also
prioritized.

2.Identify a person in future
Training and development programs are a
component of human resource management
that aid in the growth of employees' skills and

talents. These programs provide opportunities
for innovative and intelligent people to
advance in their careers. Furthermore, the
presence of HRM allows employees to receive

the necessary direction and incentive to tackle
day-to-day operations and challenges.