Page 4 - FUNDAMENTAL OF HOSPITALITY INDUSTRY

TABLE OF CONTENTS

CHAPTER 1 : INTRODUCTION TO THE HOSPITALITY INDUSTRY 01
Nature of Hospitality 02
Hospitality Industry 03
Areas of theHospitality Industry 04
Importance of the Hospitality Industry 06
Characteristic of service 08
Characteristic of hospitality industry 12
Interaction between the hospitality and tourism industry 15
Relationship between the hospitality industry and tourism 16
End of chapter question 18
End of chapter answer 19

CHAPTER 2 :ACCOMMODATION SECTOR 20
The Importance of accommodation 21
Factors for hotel classification 22
Classification of hotel establishment 23
Characteristics of accommodation 28
Types of room 29
Types of bed 32
The room rates 36
Special-feature hotel 41
Hotel rating system 47
End of chapter question 51
End of chapter answer 52

CHAPTER 3 : FOOD AND BEVERAGE SECTOR 53
Introduction 54
Importance of food and beverage in the hospitality industry 55
Functions of food and beverage operations 56
Organizational structure of food and beverage operation 57
Duties of key position 58
Classification of food and beverage operation - based market segment 60
Modes of food and beverage operations 61
Characteristics of food and beverage services 65
Types of food and beverage services 77
End of chapter question 84
End of chapter answer 85