Page 21 - FUNDAMENTAL OF HOSPITALITY INDUSTRY

Fundamentals of Hospitality Industry

4 DIVERSITY IN CULTURE

The hospitality industry always has
interaction between customers and

staff they are experiencing diversity
in culture through interacting with
others. Diversity may come from
different religions, cultures, ages,
backgrounds and gender. Due to this
diversity some conflict and
misunderstanding can easily occur.
This diversity can also create a
positive perspective to understand
each other.

LABOUR INTENSIVE

Since the hospitality industry is
service oriented in nature, it requires
5 a huge supply of labour to create a
memorable experience for customers.
Due to technological advancement,

services have been made easier and
automated. Would normally feel more
comfortable if there are human
interaction and personalized services
during their consumption experiences.

But after the pandemic, the rise of
robots reshape the hospitality
industry.

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