Page 18 - FUNDAMENTAL OF HOSPITALITY INDUSTRY
P. 18
Fundamentals of Hospitality Industry
04 Inseparability
The service provider must
come together for the service
to take place. This interaction
means that quality and
consistency have to be
ensured to maximize customer
satisfaction.
For example, a tour guide
company provides travel
planning and guidance to
customers who want to visit a
new place. Since they don't
sell a specific product and
instead focus on providing a
service to customers, they
have an inseparable service.
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