Page 131 - FUNDAMENTAL OF HOSPITALITY INDUSTRY
P. 131
Fundamentals of Hospitality Industry
Herzberg classified these job factors into TWO
(2) categories :
1.HYGIENE FACTORS
Hygiene factors are those job factors that are
essential for the existence of motivation in the
workplace. These do not lead to positive
satisfaction in the long term if these factors are
absent or if these factors are non-existent at the
workplace, then they lead to dissatisfaction. In
other words, hygiene factors are those factors
which when adequate or reasonable in a job,
pacify the employees and do not make them
dissatisfied.
These factors are extrinsic to work. Hygiene
factors are also called dissatisfiers or
maintenance factors as they are required to
avoid dissatisfaction.
These factors describe the job environment. The
hygiene factors symbolize the physiological
needs that the individuals want and expect to be
fulfilled. Hygiene factors include:
Pay: The pay or salary structure should be
appropriate and reasonable. It must be equal
and competitive to those in the same industry in
the same domain.
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