Page 129 - FUNDAMENTAL OF HOSPITALITY INDUSTRY

Fundamentals of Hospitality Industry

Motivation is the process that encourages
someone to take action toward a specific goal.
Therefore, organizations must be aware each

employee's needs to figure out what will
motivate employees to perform an excellent job.

HERZBERG’S TWO-FACTOR

THEORY OF MOTIVATION

Herzberg's Theory of Motivation justifies the importance of
motivation at the workplace.

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