Page 7 - CUSTOMER SERVICE FOR TOURISM AND HOSPITALITY

At the end of this chapter, readers should be able to:

• Explain the importance of positive attitude and passion towards profession in tourism and hospitality industry

• Identify how positive attitude benefits the co-workers, business, community and industry

• Discuss the impact of first impression on customers

• Explain the importance of appearance in the work environment

• Describe professional standards of hygiene, grooming, attire and neat appearance in class and public places

• Describe career planning goals and process

• Discuss the importance of continuous learning to self-enhancement and the impact towards tourism and

hospitality industry

• Describe ongoing personal and professional development in relation to career advancement

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