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I am gratefully thank the Almighty for this opportunity to be able to develop this e-book. I would also like to express

deepest gratitude to Cik Hajah Humairah Hamzah, Head of Tourism and Hospitality Department and Puan Nyi Imas

Muhamad Chong, Head of Event Management Programme, Politeknik Ibrahim Sultan. A very special thanks also to

family, friends and colleagues who have directly or indirectly supported in completing this e-book. Not to forget, Mr.

Sarawanan for all the guidance and advice given during the process. May it be beneficial for future usage in any field

related.

This e – book is an effort to diversify the types of references to the students of the diploma in Tourism and Hospitality

Department for the subject of DTM10203: Customer Service for Tourism and Hospitality. It will make it easier for

students to access referrals online regardless of time and place. This e – book is written by the lecturers from

Tourism and Hospitality Department, Politeknik Ibrahim Sultan. This e – book is the first edition that covering only

Chapter 1: Professionalism. Hopefully the content and interface of this e – book will improve significantly for incoming

edition. It will have a second edition that will cover subsequent chapters as required in the polytechnic syllabus.