Page 6 - CUSTOMER SERVICE FOR TOURISM AND HOSPITALITY

Introduction 1 Career Planning

4.1 Lifelong Learning 31

4.2 Professional Work Ethics 32
Positive Attitude

2.1 Definition of Attitude 3

2.2 Impact of Attitude 3

2.3 Definition of Positive Attitude 4

2.4 Importance of Positive Attitude 6

2.5 TIPS to develop Positive Attitude 11

2.6 Passion 12

2.7 Self esteem and self confidence 13

2.8 First Impression 16

Professionalism

3.1 Professional Code 23

3.2 Dress Code 24

3.3 Hygiene and Grooming 25

3.4 Personal Development Strategies 27