Page 121 - FUNDAMENTAL OF HOSPITALITY INDUSTRY

Fundamentals of Hospitality Industry

2.MIDDLE MANAGEMENT

The branch and departmental managers

form this middle management level.
These people are directly accountable
to the top management for the
functioning of their respective departments,
devoting more time to organizational and
directional functions.

The roles and responsibilities of the middle
level of management can be summarized as
follows:

Executing plans of the organization in
accordance with the policies and
directives laid out by the top
management level.
Forming plans for the sub-units of the
organization that they supervise.
Participating in the hiring and training

processes of lower-level management.
Interpreting and explaining the policies
from top-level management to lower-
level management.
Sending reports and data to the top
management in a timely and efficient
manner.
Evaluating the performance of junior
managers.
Inspiring the lower-level managers
towards improving their performance

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