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Fundamentals of Hospitality Industry
CAREER OPPORTUNITIES AT
OPERATIONAL, SUPERVISORY,
AND MANAGEMENT LEVELS IN
THE HOSPITALITY INDUSTRY
There are THREE (3) levels of management in
the hierarchy of a hospitality organization.
They are:
1. Top Management
2. Middle Management
3. Operational Management
Top Management is concerned with the
organization as a whole its mission, vision, and
long-term strategy.
The supervisory or middle level is the worker
within an organization who holds responsibility
for overseeing and managing other employees.
Operational level responsibility is associated
with serving as a boatman, as an able boatman
maintaining control over the performance of all
tasks within that person’s designated area of
responsibility in accordance with proper
procedures and under the direction of a person
serving at management level.
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