Page 120 - FUNDAMENTAL OF HOSPITALITY INDUSTRY

Fundamentals of Hospitality Industry

1.TOP MANAGEMENT

This level of management consists of an
organization’s board of directors and the
chief executive or managing director. It is
the ultimate source of power and authority
since it oversees the goals, policies, and
procedures of a company.

The roles and responsibilities of the top level
of management can be summarized as
follows:

Laying down the objectives and broad
policies of the hotel.
Issuing necessary instructions for the

preparation of department-specific
budgets, schedules, procedures, etc.
Preparing strategic plans and policies for
the organization.
Appointing the executives for middle-
level management, i.e. departmental
managers.
Establishing controls of all organizational
departments.
Providing overall guidance, and direction,
and encouraging harmony and
collaboration.

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