Page 109 - FUNDAMENTAL OF HOSPITALITY INDUSTRY
P. 109
Fundamentals of Hospitality Industry
3. DIVERSITY
Tourism and hospitality
industry provides an
opportunity for employees
and tourists to engage in new Types of diversity:
cultural experiences and to
gain insights into how other Gender;
people live. Race and ethnicity;
Cultural diversity can have a Age;
significant influence on the Workers with
hospitality business. A study disabilities;
reveals that cultural diversity Mental health;
is highly important in the Though style.
hospitality business due to the
global customer related
industry.
However, this phenomenal
benefit has challenges as
well, such as communication
barriers between employees.
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