Page 110 - FUNDAMENTAL OF HOSPITALITY INDUSTRY

Fundamentals of Hospitality Industry

4.SERVICE

Customer service
Service is so critical in the
skill:
hospitality and tourism
Problem solving
industries because the
skill;
hospitality and tourism
Patience;
industries are the largest
Attentiveness;
and fastest growing
Emotional
industry groupings in the
intelligence;
world. This industry need
Writing skills;
certain skill to make sure
Persuasion skill.
higher customer
satisfaction.

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