Page 111 - FUNDAMENTAL OF HOSPITALITY INDUSTRY
P. 111
Fundamentals of Hospitality Industry
5.TECHNOLOGY CHANGES
Information Technology (IT)
has played an important role
in the hospitality and tourism
industry over the last decade. Issues of technology:
IT has helped reduce costs,
enhance operational Interactive
efficiency, and improve reservation system;
Guestroom
services and customer
innovations;
experience. It also helps
Data mining;
reduce labour costs, and
Yield management.
avoid customer service
issues.
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