Page 140 - FUNDAMENTAL OF HOSPITALITY INDUSTRY
P. 140
Fundamentals of Hospitality Industry
TRENDS IN GROWTH AND
CHANGES IN HOSPITALITY
INDUSTRY
In order to take advantage and stand out in the
competition, it is important to stay updated with the
latest trends in the hotel industry.
Increased use of technology
Technology has become critical to attract and retain
hospitality customers as a major part of the hospitality
industry trends. These days, most hospitality
establishment provide several technology changes to
being relevant in industry.
1. Mobile app for easy access
2. Digitized room keys for quick room access
3. Self-check-in to minimize guests’ waiting time
4. Robotic
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