Page 22 - CUSTOMER SERVICE FOR TOURISM AND HOSPITALITY
P. 22

It is the event when one person first





                                                                                 encounters another person and forms






                                                                                 a mental image of that person









                                                                                 In first impression:




                                                                                    • Form within 30 second


                                                                                    • You never get a second chance to make a first impression








                 • Negative impression are difficult to overcome




                 • Positive first impression is an important to build a relationship with your




                       customer







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