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Acknowledgements
We would like to thank our amazing and determined colleagues for taking
the time to consult with us on topics of their expertise while writing
this e-book - fellow lecturers of the English Language Unit, Politeknik
Ibrahim Sultan (PIS) on various issues related to oral communication
skills; this e-book could not have been successful without their firm
support and insightful comments. We are deeply and eternally grateful to
our mentors - Mr Sarawanan Letchumanan, PIS E-Learning facilitators, and
Creative Design Centre (CDeC) committee who have worked tirelessly to lead
the e-book project with enormous energy, commitment and thoughtfulness. We
are further indebted to our chief editor cum proofreader, Ms Siti Noraini
Hamzah for her invaluable feedback, support and encouragement. We owe her
a great debt of gratitude for being a sharp-eyed reader as she offered
helpful suggestions. Finally, we thank our wonderful students for the
inspiration to curate the content for this e-book.
