Page 55 - FUNDAMENTAL OF HOSPITALITY INDUSTRY
P. 55
Fundamentals of Hospitality Industry
STAR DEFINITION
The Forbes Travel Guide process of rating:
FIVE STAR HOTELS
Exceptionally distinctive luxury
environment offering consistently
superlative, personalized service
and the ultimate in amenities.
Attention to detail and the
anticipation of every need are
evident throughout this exclusive
group of hotels.
These hotels are remarkable in
every aspect from the plush and
elegant guest room design to the
unforgettable culinary experiences.
FOUR STAR HOTEL
Outstanding establishment in a
distinctive setting that provides
travelers with exceptional service
and a luxury experience.
Service and amenities are refined
and sophisticated and may include
automatic turndown service, valet
parking and 24-hour room service.
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