Page 148 - FUNDAMENTAL OF HOSPITALITY INDUSTRY
P. 148
Fundamentals of Hospitality Industry
Prospects Work under pressure in most
Negative Views of Career
Work Under Pressure
situations, staff are expected to
provide “quick” and “high quality”
their
keeping
without
services
customers waiting.
The pressure of maintaining the
service efficiency and consistency,
especially in peak seasons, could be
tremendous.
The need for frequent
communications with customers has
especially created intense pressure
to staff in the front line positions.
Receiving complaints or handling
angry customers are resistances for
people in starting their careers in
this industry.
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