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Simon Hudson, L. H. (2017). Customer Service in Tourism and Hospitality.

Goodfellow Publishers Ltd.(ISBN 978-1911396475)

Birhanu, T. (2018). Customer Care and Service in Tourism and Hospitality

(Paperback). Sps, Germany.(ISBN 978-6202317085)

David A. Whetten, Kim S. Cameron. (2015) Developing Management Skills (9th

edition).International Edition Prentice Hall. (ISBN: 9780133127478)

Lydia E. Anderson and Sandra B. Bolt (2015) Professionalism: Skills for

Workplace Success (4rd Edition) Prentice Hall. (ISBN: 0-321-95944-

2/978-0-321-95944-7)

Robert Lucas, Robert W. Lucas, Robert J. Lucas (2018) Customer Service Skills

for Success(7th Edition) Mcgraw-Hill/Irwin (ISBN 978-1259252945)

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