Page 60 - HUMAN RESOURSE MANAGEMENT IN HOSPITALITY INDUSTRY
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The Kirkpatrick Model is a widely used instrument
         for  evaluating  the  effectiveness  of  training  and
         education  programmes.  It  evaluates  both  formal
         and  informal  training  methods,  ranking  them  on

         four  different  levels:  reaction,  learning,  behaviour,
         and results as in Figure 10.0



             According  to  this  approach,  evaluation  should
         begin at level one and progress through level two,
         three, and four as time and resources allow. All of
         the previous levels' data can be used as a starting
         point for the analysis of the next levels. As a result,

         each  improvement  perspective  provides  a  more
         accurate evaluation of the training course's

























                                     Figure 10.0
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